IS RISK TAKING THE KEY TO HIGH RELIABILITY AND PATIENT SAFETY?

When you hear the term HRO or high reliability organization, what comes to mind? Do you envision an organization operating as a precise machine, executing flawlessly? Do you think of well-defined systems and robust process improvement driving error-free outcomes? Do human interactions come to mind? Do you think of mindful individuals ever aware of their organizational systems’ flaws, comfortable reporting errors, and speaking up to discuss gaps in knowledge and safety concerns? The thing that distinguishes HROs from their less reliable counterparts has more to do with human interactions than processes and systems. Reliability thrives when staff feel safe to take interpersonal risk. HROs e

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