It's Hard to Manage a Secret. This Missing Metric could Help.

Successful executives know that what gets measured, gets improved. If key process metrics aren’t identified and tracked, outcomes are left to chance. So… here’s the big question. What is your process measure for culture? Think about it. Culture is simply “the way we do things around here.” It impacts outcomes across the board. As Peter Drucker said “Culture eats strategy for breakfast every day.” The real challenge is managing culture. It can be elusive because it is difficult to measure. Connecting people, processes and passion is complex. Leadership’s ability to inspire this human alignment defines culture and ultimately determines performance. If you are a healthcare leader, consid

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