September 26, 2017

When you hear the term HRO or high reliability organization, what comes to mind? 

Do you envision an organization operating as a precise machine, executing flawlessly?  Do you think of well-defined systems and robust process improvement driving error-free outcomes?...

May 27, 2016

Remember being a kid playing on a merry go round?  Your hair blowing in your face and everything getting blurry as you spin by?  When we move really fast, it’s natural to loose focus.  Sometimes we miss the obvious.  

Healthcare is changing so r...

May 15, 2016


Have you noticed that value-based purchasing really complicates things?  Back in the day, being an effective healthcare leader was a pretty straightforward job.  Success required managing a handful of strategic physician relationships in order to drive volume....

March 11, 2016


Successful executives know that what gets measured, gets improved.  If key process metrics aren’t identified and tracked, outcomes are left to chance.


So… here’s the big question.  What is your process measure for culture?  Think about it.


Culture is simply “the...

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